Online order cancellation
Request cancellation of a placed order, you can do if your order has the status: "The order is being prepared". You can see this under My Orders by logging in to your account, or creating an account with the email address you used for the order. You request the cancellation by contacting our customer service no later than 07.00. If the product you ordered is already packed, you can not cancel the order, but may make a customary product return.